I did not receive credit for the return of additional container(s).

The city initially provides one (1) automated container at no charge in addition to the trash fee to each occupied residential unit and commercial customer currently serviced by the city. Your primary container must remain on the property, unless you decide to opt out of the city’s trash service. 

If additional rubbish is generated on the premises that cannot be accommodated by regularly scheduled service in the automated container provided, the customer can request to purchase another automated container(s). Additional automated container(s) will not be allowed if, in the opinion of the director, a customer is not recycling, as mandated by city ordinance. The customer will purchase the additional automated container(s) at the current price paid by the city.

If your property has more than one container assigned to it because of number of dwellings or units, and you no longer need all containers, you may turn them in to the city and the annual charges will be adjusted accordingly.  Any additional container(s) you have purchased from the city are your property and you are responsible for their maintenance.  If you no longer have a need for such additional container(s), you can decide to keep the container(s) with no service, return the container(s) or transfer the container(s) to another property owner with the city’s trash service.  No matter which choice you select, the purchased additional container(s) are your property, and the city will not refund the original purchase price for such container(s).

The city will process the cancellation of service request for such additional container(s) upon filing of the Bin Return Form.  You balance will be adjusted accordingly, if you have made payments in the past.  Any payments made in fiscal year 2008 are non-proratable and non-refundable. If you returned such container(s) in the past and have not received proper credit on your current bill, please file the trash fee Bill Dispute Form and attach the written proof of such authorized return. 

Trash Fee FAQ:

1. Do I have to pay for recycling?
2. What if I have too many recyclables to fit in the small blue bin?
3. Can I re-join the city trash program after I leave it?
4. When will I get the new bill?
5. Can I still get a discount?
6. The number of containers on my trash fee bill is incorrect.
7. I did not receive credit for the return of additional container(s).
8. I only received the discount on one (1) container.
9. I do not have city trash service at my property.
10. The name of the owner on the bill is incorrect.
11. Can I have the trash bill sent to a third party, who is not the primary owner?
12. The service location on the bill is incorrect.
13. The mailing address on the bill is incorrect.
14. When will my bill adjusted?
15. My payment did not show on the bill.
16. Can I schedule the trash fee payment through an automated debit to my bank?
17. Can I add the trash fee payment to my bank’s existing real estate escrow account?
18. Do I have to pay the trash fee if my property is vacant?
19. Can I return any unwanted or unused containers?
20. Can I get a prorated bill if I do not reside in Springfield for the entire year?
21. Can I submit a birth certificate with my maiden name as a proof of age?
22. Do I have to pay the trash fee if I live in a condominium or mobile home?
23. Will I be billed for containers assigned to my property, even if they are missing?
24. Will this fee increase in the future?
25. Can I deduct this fee from my taxes?
26. Who is responsible for paying the trash fee?
27. Do I have to pay if I have private trash collection?
28. Do I have to pay the fee if I rent?
29. How much is the trash fee?
30. Do seniors have to pay the full amount?
31. How much do I pay if I have a 60-gallon container?
32. Do I have to pay for recycled items?
33. Does the fee include disposal of bulky items?
34. Will this fee change the way the trash is collected?
35. How can I report a problem with my bill?
36. How can I pay for this fee?
37. When are the bills due?
38. What happens if I pay late?
39. Are there discounts from the fee?
40. How do I get more information?

Trash Fee:

• Trash Fee Info
• Single Stream Pilot Program
• Trash Fee FAQ
• Mayor Sarno's Message
• First Waste Reduction Action Plan (WRAP) Award Bestowed
• Ask a Trash Fee Question